Terms of Service – CareCenter

1. Platform Purpose and Scope

CareCenter is an administrative and communication technology platform that connects patients with registered healthcare clinics and medical doctors.

The platform facilitates appointment scheduling, slot confirmations, reminder notifications, and healthcare administrative management.

2. WhatsApp Business Platform & Tech Provider Integration

Our automated messaging operates using official Meta WhatsApp Business Cloud API tools and Embedded Signup mechanisms.

• Users receive notifications solely regarding requested appointments, schedule updates, or doctor availability.
• We operate in full compliance with WhatsApp Business Policy, WhatsApp Commerce Policy, and Meta Developer Policies.
• Users can stop receiving notifications at any time by replying with standard keywords such as "STOP" or "UNSUBSCRIBE".

3. User Responsibilities & Acceptable Use

When using CareCenter via WhatsApp or our web portal, you agree to:

• Provide accurate, current, and complete contact details when booking appointments.
• Honor scheduled appointment times or provide timely cancellation notice so slots can be offered to other patients.
• Refrain from transmitting unlawful, abusive, obscene, or fraudulent messages through our messaging interface.
• Refrain from attempting to disrupt, reverse-engineer, or overload our API endpoints.

4. Data Privacy & Ephemeral Processing

Your data is processed in accordance with our Privacy Policy. Data is collected solely to serve your appointment booking and is handled ephemerally without being sold or disclosed to unauthorized third parties. For data deletion procedures, visit our Data Deletion Instructions.

5. Doctor-Patient Relationship

The actual medical consultation, diagnosis, and treatment are provided solely by the independent healthcare professional or clinic. Quickcare Solutions and CareCenter do not practice medicine and are not responsible for clinical decisions made by medical providers.

6. Limitation of Liability

CareCenter and Quickcare Solutions provide the service on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permissible under applicable law, we shall not be liable for any indirect, incidental, or consequential damages resulting from platform downtime, message delivery delays caused by telecommunications or Meta API outages, or clinic scheduling adjustments.

7. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted to this URL. Continued use of the platform after changes are posted constitutes acceptance of the modified Terms.