User Rights & GDPR / CCPA / Meta Compliance

User Data Deletion Instructions

CareCenter WhatsApp Platform & Healthcare Services

According to Meta Platform Rules and Global Privacy Standards, users have the right to request the permanent deletion of their personal data collected through the CareCenter application and WhatsApp messaging integration.

Our Ephemeral Data Policy

CareCenter primarily handles appointment and messaging data ephemerally. Communication payloads are processed to fulfill appointment requests and are not retained for marketing or shared with any third party.

How to Request Data Deletion

If you wish to delete your account, patient profile, appointment records, or WhatsApp phone number association:

1
Send an Email Request:

Send an email to support@quickcarelabs.com with the subject line: CareCenter Data Deletion Request.

2
Include Identifying Details:

Provide your registered WhatsApp Phone Number (with country code) and Full Name so we can locate your record.

3
Processing & Confirmation:

Our compliance team will verify your request and purge all personal identifying data within 48 to 72 hours. A confirmation tracking code will be emailed to you.

Removing App Permissions via Facebook / Meta

  1. Go to your Facebook Account Settings & Privacy > Settings.
  2. Navigate to Apps and Websites.
  3. Find CareCenter and click Remove.
  4. You can also click on "View Removed Apps and Websites" and click "Send Request" to automatically trigger the deletion callback.

Data Deletion Callback Status Check

If your data deletion was initiated automatically via Meta, you can check your status at /api/meta/data-deletion or contact support with your confirmation code.